New tech support options available for home learners

Along with providing students with computers they can use to support their learning for the duration of the closure, Pioneer School District is also providing three forms of tech support in case of any issues. 

The first option is to submit a support request through Pioneer's SysAid system:

  

Clicking this icon on a wifi-connected device will open the Pioneer Helpdesk Incident form. Be patient; it may take 15-30 seconds to open this form as the system gathers information regarding your child’s device.  

Using this form is the most efficient way to submit technical requests as it gives Instructional Technology Services (ITS) additional relevant information, including the user, device name and category, so we can quickly assign the support request to the appropriate Helpdesk personnel. You may also click “Send Screen Capture” to attach any error codes showing on the screen. Using the Incident Request form immediately puts the problem in the Helpdesk queue. 

The second option is to write a note to the email address techsupport@pioneercsd.org. Be sure to include as much information as possible including the nature of the problem, your name and a contact number. 

Lastly, you may call the Pioneer Helpdesk line at 716-492-9330. Please be aware that due to increased tech support load, you will most likely need to leave a message. If you do leave a voicemail, please include the nature of the problem, your name, a phone number, email address, and the best time you can be reached.